Shipping & Return Policy

Effective Date: September 12, 2026

Website: binamirfragrances.com

Thank you for choosing Bin Amir Fragrances. We take immense pride in the craftsmanship, packaging, and safe transit of every bottle. Below are the terms governing how orders are dispatched across Pakistan, along with our guidelines for returns, replacements, and exchanges.

Part 1: Shipping & Delivery Policy

1. Delivery Coverage & Courier Partners

  • We deliver to nearly all residential and commercial addresses across Pakistan.

  • All orders are dispatched via reputable logistics partners (including TCS, PostEx, Leopards, Trax, or Call Courier) to ensure timely and traceable delivery.

2. Processing & Dispatch Timeline

  • Order Confirmation: Orders placed via Cash on Delivery (COD) may require telephone or WhatsApp confirmation before dispatch.

  • Dispatch Time: Standard orders are processed and handed over to our courier partner within 24 to 48 business hours.

  • Orders placed on Sundays or gazetted public holidays will be processed on the next business day.

3. Estimated Delivery Times

  • Lahore: 1 to 2 business days after dispatch.

  • Major Cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, etc.): 2 to 4 business days after dispatch.

  • Rest of Pakistan / Remote Regions: 3 to 6 business days depending on courier route accessibility.

Please note: Unforeseen circumstances such as severe weather, political rallies, public road blockages, or high-volume festive seasons (Eid, Blessed Friday) may occasionally cause brief delays.

4. Shipping Rates

  • Standard domestic delivery rates are calculated and displayed at checkout.

  • We may offer promotional Free Shipping on orders exceeding a specified cart value (as announced on our site banners or promotional campaigns).

5. Order Tracking & Cash on Delivery (COD) Rules

  • Once dispatched, a unique tracking number will be shared via SMS and/or email.

  • Cash on Delivery (COD): Please ensure the exact cash amount is ready at the time of delivery.

  • Parcel Inspection Notice: Standard courier security protocols across Pakistan do not permit riders to allow opening of the parcel package before payment is received. If you suspect tampering or leakage, receive the parcel, note it down, or immediately contact our customer support team.

Part 2: Return, Replacement & Exchange Policy

Due to the intimate, consumable nature of high-grade fragrances and strict hygiene standards, returns and exchanges are governed by clear, fair parameters:

1. Eligibility for Replacement / Claims

You are fully covered and eligible for a free replacement or store credit if:

  • You received a damaged or broken bottle during transit.

  • You received a faulty atomizer/spray pump straight out of the box.

  • You received the wrong fragrance, size, or order discrepancy.

2. Time Window for Claims

  • All issues (breakage, leakage, or incorrect items) must be reported to our support team within 48 hours of receiving your parcel. Claims initiated after 48 hours cannot be verified against courier transit logs.

3. Requirements for Damaged / Incorrect Deliveries

To claim a prompt resolution:

  1. Contact our WhatsApp support at +92 328 559 5559 or email info@binamirfragrances.com.

  2. Provide your Order Number and a clear unboxing video or high-resolution photos showing the outer box, shipping flyer label, and the issue (leakage, defect, or wrong bottle).

  3. Once verified by our quality control team, we will initiate a priority replacement at zero additional shipping cost.

4. Scent Preference & Change of Mind

  • Scent perception is highly subjective and reacts differently with individual skin chemistry. We strongly recommend reading the published accord pyramids (Top, Heart, and Base notes) or purchasing discovery testers where available.

  • Bottles that have been unsealed, cellophane-removed, sprayed, or used cannot be returned or refunded for a change of mind or personal fragrance preference.

5. Return Logistics & Refund Process

  • In cases where a physical item needs to be sent back to our studio in Lahore, our team will either schedule a reverse pickup (where courier service allows) or advise you to send it via traceable registered post/courier.

  • Refunds: Approved cash refunds (if applicable) are processed within 3 to 5 business days via Bank Transfer, JazzCash, or EasyPaisa after receiving and inspecting the returned unit. Delivery fees are generally non-refundable unless the error originated on our end.

Part 3: Need Assistance?

Our dedicated customer service team is here to assist you with any questions regarding your delivery or bottle care:

  • Brand: Bin Amir Fragrances

  • Email: info@binamirfragrances.com

  • WhatsApp / Helpline: +92 328 559 5559

  • Operational Hours: Monday – Saturday | 10:00 AM – 7:00 PM PKT

  • Fulfillment Hub: Lahore, Pakistan